Brands

Return & Refund Policy

7 Days Dead on Arrival

If your item arrives damaged or is not working, please follow the warranty process and contact our customer service center within 7 days of the order being received. After returning the products to us, we can send you a new item.

Can only be accepted within 7 days from the date you received the item. This is for exchange only if they arrive damaged, faulty or are the wrong item.

Special Notes:

  1. Customer must first send a clear photo of the damaged or defective product and shipping packaging before we can consider issuing the authorization. Please use good lighting and a close to medium distance, so we can identify and verify the issue(s).
  2. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Time Station will also not be responsible if your shipment is lost during the return transit. 

One Year Repair Warranty

Unless otherwise noted on the product page, the default product warranty period is one year warranty, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via contact customer service. Customer must pay the shipping fees for returning the item to Time Station, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair. However cusotmers can return it to us at their won cost and pay a fee for the repair. Return shipping fees will be the customer's responsibility in such cases. 

Warranty Exemptions and Notes

  1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
  2. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shippng fee to dispatch them. 

The customer voids the warranty if they:

 

Returnable items

Items that can be returned or exchanged within 7 days of receiving must follow the criteria as below

Non-Returnable Items

We will not accept returns in the following conditions:

 

Return Shipping Fees

 

Repairs

It will take between 7-14 business days depeding on the item and the manufacturers stock of spare parts.

Note:

 

Repair & Customer Service Centre

Boston Time Square Sdn. Bhd.

Aeon Big Alor Setar

G-11, Ground Floor, No. 99, Jalan Gangsa, 05150 Alor Setar, Kedah Darul Aman.

Tel No: 04-735 0255

or 

Boston Time Square Sdn. Bhd.

Taiping Mall

G20, Ground Floor, Jalan Tupai, 34000 Taiping, Perak Darul Ridzuan.

Tel No: 05-805 4258

 

Please contact us at boston_timesquare@yahoo.com  or call us if you have any questions or doubts.

 

Lifetime Technical Support

Reliable, helpful and flexible, Time Station offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.